Refund policy

Return and Refund Policy

At Cakeology, all sales are final.

Because our products are perishable, we do not accept returns or exchanges.

Damages and Issues

Please inspect your order at the time of pickup or delivery. If your order is defective, damaged, or if you receive the wrong item, you must contact us immediately on the same day so we can review the issue and make it right.

To report an issue, please contact us at:

Email: erika@cakeology.miami
Phone: 305-916-9405

Non-Returnable Items

We do not accept returns or exchanges for:

  • perishable goods, including cakes and other food items

  • custom or special-order items

  • sale items

  • gift cards

Refunds

Refunds are only considered in cases where an order is incorrect, defective, or damaged.

If a refund is approved, it will be issued to the original payment method. Please note that it may take up to 10 business days for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at erika@cakeology.miami.

Chargebacks

If you experience an issue with your order, please contact us first so we have the opportunity to review the matter and make it right.

By placing an order with Cakeology, you agree to our website ordering process, pickup or delivery terms, and this Return and Refund Policy.

Last updated: March 2026