Privacy policy

Privacy Policy

This Privacy Policy describes how Cakeology (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use, or make a purchase from cakeology.miami (the “Site”).

Contact

If you have any questions about this Privacy Policy, want more information about our privacy practices, or would like to make a complaint, please contact us at:

Email: erika@cakeology.miami
Phone: 305-916-9405
Mailing Address: 31 NW 9TH ST, MIAMI, FL 33136

Personal Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

In this Privacy Policy, “Personal Information” means any information that can identify an individual.

Data Transfer Policy

We do not transfer your personal information to external organizations under any circumstances, even with your consent.

For clarity, this means we do not sell, share, or provide your personal information to third parties for their own independent use, marketing, or promotional purposes.

However, we may share your personal information with trusted service providers strictly as necessary to operate our business and fulfill services you request. These include platforms such as Shopify (our website platform), payment processors, delivery partners (such as Uber Courier), and analytics or marketing tools (such as Google Analytics and Google Ads).

These service providers process your information only on our behalf and are not permitted to use it for their own independent purposes.

We implement strict safeguards to prevent unauthorized sharing of your information, including:

  • Limiting access to authorized personnel only

  • Using secure systems and platforms

  • Regularly reviewing our data handling practices

  • Ensuring all service providers are contractually required to protect your information

Device Information

Purpose of collection:
To load the Site accurately and perform analytics to improve our services.

Source of collection:
Collected automatically when you access the Site using cookies, log files, web beacons, tags, or pixels.

Personal Information collected:
IP address, browser type, time zone, cookie data, pages viewed, and interactions with the Site.

Order Information

Purpose of collection:
To process orders, payments, delivery or pickup, and customer communication.

Source of collection:
Collected directly from you.

Personal Information collected:
Name, billing address, shipping address, email address, phone number, and payment details.

Customer Support Information

Purpose of collection:
To provide customer support and respond to inquiries.

Source of collection:
Collected directly from you.

Personal Information collected:
Name, email address, phone number, order details, and any other information you choose to provide.

How We Use Your Personal Information

We use your Personal Information to:

  • Process and fulfill orders

  • Coordinate pickup or delivery

  • Communicate with you about your order

  • Process payments

  • Provide customer support

  • Improve our website and services

  • Prevent fraud and reduce risk

  • Send marketing emails or text messages (only if you opt in)

Sharing Personal Information

We share your Personal Information only as necessary to operate our business and fulfill services you request.

We do not share your information with third parties for their own marketing or promotional purposes.

We may disclose your information if required to comply with applicable laws or legal requests.

Behavioral Advertising

We may use your Personal Information to provide you with targeted advertisements or marketing communications.

For example:

  • We use Google Analytics to understand how customers use our Site

  • We use Google Ads to show relevant advertisements

You can opt out of targeted advertising here:
https://optout.aboutads.info/

Cookies

We use cookies and similar technologies to improve your browsing experience, analyze site traffic, and support marketing efforts.

You can control cookies through your browser settings. Please note that disabling cookies may affect site functionality.

For more information, visit:
https://www.allaboutcookies.org

Your Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Request correction

  • Request deletion

To exercise your rights, contact us at erika@cakeology.miami.

California Residents

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), including the right to request access or deletion of your data.

To submit a request, contact us using the information above.

Do Not Track

We do not alter our data collection practices in response to “Do Not Track” browser signals.

Data Retention

We retain your Personal Information only as long as necessary to fulfill the purposes outlined in this policy, including legal and operational requirements.

Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

SMS Messaging

If you provide your phone number and opt in, you agree to receive text messages from Cakeology related to:

  • Order updates (pickup and delivery)

  • Customer support

  • Promotions and offers (if you opt in)

Message and data rates may apply. Message frequency may vary.

You can opt out at any time by replying STOP.
For help, reply HELP or contact us at erika@cakeology.miami or 305-916-9405.

Consent to receive text messages is not a condition of purchase.

SMS Data Protection

We take your privacy seriously.

  • We do not sell, rent, or share your phone number with third parties for their marketing purposes

  • Mobile opt-in data and consent are never shared with any third parties

  • Any data sharing described elsewhere in this policy excludes SMS consent and phone numbers

Messaging Terms and Conditions

  1. Messaging includes order updates, support, and promotional messages

  2. You can cancel at any time by replying STOP

  3. For help, reply HELP or contact erika@cakeology.miami

  4. Carriers are not responsible for delayed or undelivered messages

  5. Message and data rates may apply

Last updated: March 2026